Shipping Information

At Magasin Aqualunged, we strive to provide you with a seamless shopping experience. Here’s everything you need to know about our shipping policies:

• Order Processing Time: 1-2 business days
• Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: €12.95.
• Free Shipping: Available for orders over €50, delivered within 15-25 business days via EMS.

Please note that we do not ship to certain remote areas and parts of Asia.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy.

Return & Exchange Process

1. Contact Us: Send an email to [email protected] with your order number and details of the product you wish to return or exchange.
2. Receive Return Authorization: We will send you a return authorization with detailed instructions.
3. Pack and Ship: Carefully pack the item in its original packaging and send it to the following address:
   Magasin Aqualunged
   6 Rue de la Chalotais
   Rennes, FR 53058

Refund Process

Once we receive and inspect the returned item, we will send you an email to confirm the status of your refund. The refund will be processed within 5-10 business days and credited back to your original payment method.

Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return or exchange:

• Analyseurs & Accessoires
• Chargeurs & Piles

If you have any questions about our return and exchange policy, please contact us at [email protected].